Customer Service / Administration Assistant Gloucester

Fashion & Lifestyle
RJUK ref: 6376
Salary: competitive
customer service, administration, Gloucester

Customer service administration assistant Gloucester. Our client is a growing business with an excellent reputation for quality goods. Due to expansion and growth need support within the head office focused on Customer service and support. The ideal candidate must have a background in delivering excellent customer service and have Microsoft office skills.

Key responsibilities include:

Dealing with customer enquiries via telephone and email professionally and confidently

Obtain and evaluate all relevant information to ensure effective communication with the customer and across all relevant departments and systems

Ensuring all enquiries/follow ups are efficiently dealt in a timely manner to ensure the customer is not forgotten

Processing of customer returns and refunds

Supporting any administration requirements within customer services and / or finance, such as filing and record keeping.

Key skills required:

Strong communication and good listening skills, with the ability to build good relationships with customers, colleagues, and our external warehouse and parcel/delivery services

Excellent administration and organisation skills

Basic knowledge of IT such as Word and Excel

Flexibility is key to this role, being able to adjust to the ever-changing needs of a small growing retail business.

Full driving licence and car is required

Salary & Hours. This is a Monday - Friday role based in the office. Full time but part time may be considered. The salary is depending on the experience of the candidate.

Your contact for this position is Keri Levan

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